EARLY DRIVE

As a leading manufacturer of hot-holding equipment and technology, Flexeserve is continuing to help global brands and foodservice operators transform their grab-and-go offering. Based at its US HQ and Culinary Support Centre in Southlake, Texas, Spears will work closely with the network of customers, distributors and rep partners to expand on their support for the Americas.

“My passion for food started in childhood,” explained Spears. “I grew up helping pick ingredients in my grandmother’s garden and volunteering in kitchens from the age of 12. Since then, I’ve made it my mission to work across all areas of the foodservice industry to gain as much experience as possible.”

That passion remains central to his approach today, as Lucky thrives when exploring the details that elevate a dish from good to exceptional.

“I love figuring out what makes a certain cuisine special,” he said. “Whether it’s in the texture, flavour, presentation or any other detail, I know that’s what can make all the difference to the customer experience.”

SOLUTIONS FOCUSED
At Flexeserve, Spears sees an opportunity to use this skillset to assist operators in unlocking new possibilities, while maintaining the quality and freshness required to surpass hot FTG expectations. And a major focus of his new role will be supporting customers through Flexeserve Solution, the company’s all-encompassing service that puts every customer at the heart of hot-holding expertise.

Spears will be involved in each element of this process, from menu development and cooking methods to packaging, merchandising and operational efficiency.

“Every business is different,” continued Spears. “That’s why I enjoy working directly with operators to understand their goals and identify the right solutions. No matter the route we go down, it’s always about creating a programme that works for both the business and the customer.

“Only with Flexeserve can you hot-hold such a wide variety of food while offering incredible freshness, quality and taste. We’ve already helped so many businesses improve their operations, and I’m excited to show even more customers what’s possible.”

Alongside customer engagement, Spears will collaborate closely with Flexeserve’s growing network of rep partners, distributors and authorised dealers. With an approach that focuses on collaboration and a natural affinity for problem-solving, he sees these relationships as critical to driving innovation and helping operators overcome industry challenges.

“I enjoy listening to feedback and understanding industry pain points,” he said. “The best ideas often come from conversations with customers and partners who are facing real-world challenges every day. Working together allows us all to continue to enhance our level of service, as well as FTG standards in the Americas.”

Visit https://www.flexeserve.com/ to find out more.